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 |  Jun 27th, 08, 12:42 AM | | Junior Member Join Date: Jun 2008
Posts: 4
| gorilla winch return issues
i used my 2000lb gorilla on flat ground just pulling my foreman 500 to tighten up the cable onto the drum,the winch couldnt even pull it,so i attempted this a second time with a snatch block,it pulled but half way thru it shut off,the contactor died,so i contacted gorilla and they want to replace the contact,i insisted that i send this wimpy 2000lb xt back and i want to purchase the 3000lbxt,cause all my friends have those and they pull great.anyway my concern is that i read the return policy and it states that they will refund all but 30% on returned products unless its used,if its used they will only refund50%,how is it that they sold me crap.....so if i return there winch that doesnt work......i have to pay half of it?has anyone here returned there winch for a refund,if so how much did you get back?i bought this winch stright from gorilla. | | |  | Jun 27th, 08, 05:49 AM | | Member Join Date: Jun 2008 Location: Shreveport, La.
Posts: 44
| tom
763-545-8511 call this guy..
i am having problems as well, and have been PM'd on three other sites that i am on, from people that are having problems from the get go like we are....
i am going to give mine one more shot and if i have the least bit of a problem it is going back, and i will buy a warn. then i will stand on my soap box on every atv, and off road forum showing the pics, and telling the story how this gorilla went ballistic over a winch that wouldn't perform. | | | | Jun 27th, 08, 08:22 AM | | Hi! STAFF Join Date: Jan 2006 Location: Lower Arkansas
Posts: 2,479
| That is the great think about message boards. It gives you a voice that you otherwise might not have to talk good and bad about things.
I wonder just how many are having issues like this with these winches? | | | | Jun 27th, 08, 08:53 AM | | Super Moderator STAFF Join Date: Jul 2007 Location: Crossville,TN
Posts: 1,821
| Tom is also on the forum i have talked to him by PM some. I think his user name is Gorilla Winches. here is a link to his email as well. scroll down ans you will see his user name gorilla winches. Gorilla winchs | | | | Jun 27th, 08, 05:17 PM | | Senior Member Join Date: May 2007 Location: Texas
Posts: 1,093
| Before going ballistic give them a chance to fix the problem. I don't have personal experience with them but I hear they have great customer service. | | | | Jun 27th, 08, 06:48 PM | | Junior Member Join Date: Jun 2008
Posts: 4
| i p.m.ed Gorilla Winches last night,he replied with "call tom on monnday"...so i will,i have not given up on gorilla winches,i want to try the 3000lb that i hear so much good about,but if i have to lose half the purchase price to return it then theres no way i"ll buy another gorilla winch again.i"ll give them a try once more only because a couple of my friends have the 3000lb winches,they have loads of power to spare | | | | Jul 1st, 08, 01:08 PM | | Senior Member Join Date: Sep 2007
Posts: 116
| how did you turn out, any luck | | | | Jul 1st, 08, 07:01 PM | | Member Join Date: Jun 2008 Location: Shreveport, La.
Posts: 44
| yea, what is the latest on your deal? | | | | Jul 2nd, 08, 12:10 PM | | Junior Member Join Date: Jun 2008
Posts: 4
| Tom contacted me and he will send me a 3000lb xt winch for exchange for my 2000lbxt,i only had to pay the price diffrence. | | | | Jul 2nd, 08, 01:09 PM | | Senior Member Join Date: Sep 2007
Posts: 116
| good to hear, glad it worked out and better luck with the new winch. | | | |
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