i used my 2000lb gorilla on flat ground just pulling my foreman 500 to tighten up the cable onto the drum,the winch couldnt even pull it,so i attempted this a second time with a snatch block,it pulled but half way thru it shut off,the contactor died,so i contacted gorilla and they want to replace the contact,i insisted that i send this wimpy 2000lb xt back and i want to purchase the 3000lbxt,cause all my friends have those and they pull great.anyway my concern is that i read the return policy and it states that they will refund all but 30% on returned products unless its used,if its used they will only refund50%,how is it that they sold me crap.....so if i return there winch that doesnt work......i have to pay half of it?has anyone here returned there winch for a refund,if so how much did you get back?i bought this winch stright from gorilla.
i am having problems as well, and have been PM'd on three other sites that i am on, from people that are having problems from the get go like we are....
i am going to give mine one more shot and if i have the least bit of a problem it is going back, and i will buy a warn. then i will stand on my soap box on every atv, and off road forum showing the pics, and telling the story how this gorilla went ballistic over a winch that wouldn't perform.
Tom is also on the forum i have talked to him by PM some. I think his user name is Gorilla Winches. here is a link to his email as well. scroll down ans you will see his user name gorilla winches.
i p.m.ed Gorilla Winches last night,he replied with "call tom on monnday"...so i will,i have not given up on gorilla winches,i want to try the 3000lb that i hear so much good about,but if i have to lose half the purchase price to return it then theres no way i"ll buy another gorilla winch again.i"ll give them a try once more only because a couple of my friends have the 3000lb winches,they have loads of power to spare
